We have answered some of the most common Frequently Asked Questions below. For meal/grocery specific questions, please visit the FAQ tab on that particular product. If you do not see the answer to your question, please feel free to ask us at [email protected]
We will do our very best to help you change your order. Depending on how complicated the changes are, we may need to cancel your order -- then you can submit a new order that includes all of your requested changes. If you just need to add an item or two, we'll likely send you a special link so that you can add to your existing order at no additional charge.
If two separate orders are submitted, they will be processed and shipped separately. If you'd like to avoid paying the additional shipping fee, we are happy to cancel your original orders and you can then submit a single large order. Or we can combine the two orders and include a surprise meal or two worth the value of your additional shipping fee.
Please keep in mind that, in the summer months, our little team is slammed and it's very hard to make individualized changes. We'll do our best but it might take a little longer.
If your package has not shipped, please send us an email ASAP at [email protected] and let us know. We’ll be happy to update the address for you.
If your package has shipped via UPS, we will need to contact UPS and have your delivery address changed. UPS does charge a fee for all address changes plus a transportation fee to ship your package from the current location to the new destination address.
If your package has shipped via USPS, there is no way to change the delivery address. If your package is rejected by the recipient, it will be returned to us at no charge. Once the package is received, you can provide the new address. You will need to pay the USPS shipping fee to have the package reshipped to the new address.
We receive a number of requests for samples; however, because Packit Gourmet is a small family-owned and operated company we are not in a position to provide samples to all who request them.
You can request a Packit Postcard, which does include a coupon for a free Austintacious Tortilla Soup (shipping fees do still apply).
As you might expect, we do receive a high volume of requests each year from individuals, civic groups and wilderness organizations – all worthy of our support.
Currently, in an effort to spread our “giving budget” wider, we have decided to forego sponsoring individual endeavors in order to channel our support toward groups that benefit the community-at-large.
Yes. All of our meals are packed in Cook-in-Bags™ so that you can quickly and easily prepare your meal. Our Cook-in-Bags™ are made of a thick, food grade plastic and are FDA approved for use with boiling water. You can read more about our Cook-in-Bags™ and purchase individual Cook-in-Bags™ to use with your own meals here. Please note: the Cook-in-Bags™ available for purchase are different than those that our meal are packed in.
While the majority of our meals can be cooked in the bag there are a few exceptions (eggs, biscuits, etc.). View all meals that can be cooked in the bag by selecting the "Cook-in-Bag" filter in the sidebar of our Trail Meals tab.
Dehydrated foods have had the water removed by drying them. This can be done by air-drying, sun drying, smoking or wind drying. Dehydrated foods are chewy and retain some of their moistness – think of a raisin or prune.
Freeze-dried foods have been frozen and have then had the water removed by reducing the air pressure while heating the food. This allows the food to retain the original shape and helps to retain the flavor but can interfere with the texture. Most freeze-dried foods are crunchy before you cook them and may or may not get their original texture back once they’ve been cooked.